Training & Support

You will want to understand and be able to look after your system in the most cost effective and efficient way to ensure minimal downtime. We are here for the long-term and will partner you every step of the way. We offer training programmes tailored to your needs and maintenance contracts that ensure you are always supported.

Training and the transfer of knowledge:

Manuals, documentation and system plans. Eco-watch provides a full system design and inventory as part of your project plan. This is a reference for you. All of the equipment we install will be supplied with appropriate manuals and documentation.

Onsite tutorial and training, usually at hand-over and sign-off. This is built into any project plan we provide. The duration and content of the training depends on the system's complexity but a single day is usually enough; we work with your team and go through every aspect of the system in as much detail as you want.

Training days are built around your needs. These can be theoretical (e.g. include how the components work and fit together) or practical (e.g. include how to crimp cables, terminate fibre optic or solder plugs and sockets) depending on the skill existing level of your team and their needs.

Support and Maintenance:

Annual fee contracts guarantee project maintenance from Eco-watch. This can include a call-out service within agreed timescales, specific to your project.

One-off fee to fix or replace equipment.

All equipment we supply is warranted. We provide a 12-month guarantee for parts and labour on top of the manufacturers' warranty as outlined in our terms and conditions.